If You Build It, Will They Come? Strategies for Recruitment and Retention in Consumer Engagement

Wednesday, May 16, 2018: 1:45 PM-3:15 PM
Greenway D-G (Hyatt Regency Minneapolis)
Consumer engagement is critical to providing access to quality health care services, and promoting dignity and respect. But how can we get consumers to engage with our health centers given the numerous barriers that exist? This workshop will explore strategies and lessons from a diverse range of health centers around consumer recruitment and retention. We will discuss volunteer management strategies that can be used in developing consumer engagement, how to maximize the use of Consumer Advisory Boards (CABs), and methods of creating intentional structures and spaces for engagement.
Katherine Cavanaugh, MSW (Consumer Advocate, National Health Care for the Homeless Council)
Kendall R. Clark (Governing Board Member, City of Newark Department of Health & Community Wellness)
Rodney A Dawkins (NCAB Chair, Heartland Health Outreach)
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See more of: Workshop