Your oral health program: Strategies for success

This one day intermediate level training is designed specifically for Homeless Community Health Center (CHC) grantees, executive directors, chief financial officers, chief operations officers, dental directors, and dental office managers who want to learn how to sustain, build or begin successful oral health programs that serve the homeless population. Experienced CHC leaders and technical advisors of dental homeless programs will share results of how they created and sustained successful dental programs that served the homeless population. An in depth snapshot from a complete data analysis of all FQHC homeless dental programs which will be presented to show how the data relates to benchmarks. Throughout the day, presentation formats will include lecture and small group discussions. Small group discussions will provide multiple opportunities for participant interaction, sharing of promising practices, and anecdotes of both successful and less successful efforts to provide sustainable oral health services to the homeless.

• What the Data Tells Us: An in depth data snapshot of all FQHC homeless dental programs will be presented followed by a meaningful assessment of what the data tells us and how to use that assessment to make improvements in your oral health program. Common issue areas will be identified along with recommendations for improvement.
• Service Care Delivery Models for the Homeless Population: Experienced Dental Directors of Homeless Oral Health program’s will share a examples of oral health care delivery models designed to serve the homeless patient population.
• Leadership or Avoidership?: This session will teach the knowledge and confidence to create and implement your LEADERSHIP plan and the tools needed to implement strategies to transform leadership into RESULTS. Participants will learn communication strategies between dental and administration, the ten most successful Safety Net dental strategies and policies for success.
• Staffing and Structure: Learn staffing requirements to maximize productivity and address the special needs of the homeless population.
• Scheduling and Billing Efficiencies: This session will cover two important topics that impact a dental programs ability to increase access and improve financial sustainability. Best practices and strategies will be provided to schedule strategically and improve the oral health billing process. Participants will learn how to create a strategic template and how to avoid the common pitfalls that occur in the dental billing process.
• Defining Quality in Dental: Assuring quality of care, how the patient defines quality of care State Medicaid programs, FQHCs and the community standard of care – reducing the risk of penalties and take-backs.