Consumer Advisory Boards: Creating Effective Internal and Organizational Structures

Individuals who receive services at HCH projects have a unique and important role to help make continual improvement in services and achieve the mission of the organization. Those who have been disenfranchised and are struggling to meet their basic needs have understandable challenges engaging in governance activities; yet it is important for projects to facilitate the voice of this critical perspective. This workshop will identify best practices in fulfilling this responsibility through Consumer Advisory Boards (CABs), including both internal considerations (e.g., how to structure membership) and organizational considerations (e.g., how to incorporate feedback into the agency decision-making process).