Consumer Advisory Boards: Creating Effective Internal and Organizational Structures

Friday, June 23, 2017: 1:00 PM-2:30 PM
Farragut Square (Grand Hyatt Washington)
Individuals who receive services at HCH projects have a unique and important role to help make continual improvement in services and achieve the mission of the organization. Those who have been disenfranchised and are struggling to meet their basic needs have understandable challenges engaging in governance activities; yet it is important for projects to facilitate the voice of this critical perspective. This workshop will identify best practices in fulfilling this responsibility through Consumer Advisory Boards (CABs), including both internal considerations (e.g., how to structure membership) and organizational considerations (e.g., how to incorporate feedback into the agency decision-making process).
Katherine Cavanaugh, MSW (Consumer Advocate, National Health Care for the Homeless Council)
Rodney A Dawkins (NCAB Chair, Heartland Health Outreach)
Paul L Tunison (NCAB Member at Large, San Mateo Medical Center)
Joseph Benson, CHW (Community Health Worker, Health Care for the Homeless Houston)
Derek A Winbush, n/a (NCAB Co-Chair, Boston Health Care for the Homeless)
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