The Consumer Engagement Trifecta: Recruitment, Engagement, Leadership

Building on the foundation of consumer engagement central to HCH, organizations are moving beyond basic models of engagement towards partnerships that facilitate leadership development. This workshop will explore three key phases of this work: recruitment, engagement, and leadership development. We will discuss low-barrier options for any project to recruit and engage consumers; strategies for retaining consumers in the work (developing activities that people are passionate about, spaces that people want to come back to, and necessary organizational supports); and creating structures that encourage the development of skills and decision making processes that give consumers a meaningful role in genuine leadership.