The quality and compliance connection: From the board to the frontline, strategies for building accountability

While there are similarities between quality and compliance programs in health centers - both programs develop internal plans (QI/QA plan and compliance annual work plan); require ongoing monitoring; and reach every level of the organization, with regular reporting to the board, oversight and implementation by managers and involvement of front line staff - there are also important differences. This session will provide an update on the current compliance requirements for health centers and share best practices for implementing compliance and quality programs that work together to improve the health of patients and the organization. A series of case studies will demonstrate how health centers from across the country are responding to the increase in compliance requirements and quality measures. This session will teach health center leaders how to build a compliance program that supports the organization's other initiatives by building understanding and accountability at all levels, from the board to front line staff.